At SuttonFinance we strive to provide the best customer service experience we can deliver. We have designed the SuttonFinance website to enable our customers to do their banking online, as well as gain access to other financial information, products and services. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced customer service representative will assist you.
Bank Customers:
Banking Services: (Mon.-Fri. 8-5:30, Sat. 8-12 EST)
SuttonFinance Credit Card Customer Service (FIS): (after hours)
SuttonFinance Debit Card Customer Service (Shazam): (after hours)
SuttonFinance Debit Card Disputes Service (Shazam): 833.288.1126
SuttonFinance Mailing Address:
SuttonFinance
PO Box 505
Lost or Stolen Card (SuttonFinance branded):
We know that panicked feeling when you suddenly realize your credit card has vanished. We'll be there for you in that moment, to guide you through the steps to protecting your credit or bank balance, and your personal information.
To report a lost or stolen SuttonFinance card during normal banking hours, call:
SuttonFinance Visa credit cards: during business hours, or
SuttonFinance Visa debit cards: during business hours, or
Prepaid & Gift Card Customers:
Prepaid & Gift Card Support: Please contact the phone number and/or visit the website printed on the back of the card, or in your Cardholder Agreement.
Contact Form:
For general questions or comments, please use the convenient form below.
For issues related to your Cash App account, please call Cash App Support at 800-969-1940 or 855-351-2274.
PLEASE NOTE THAT WE DO NOT ISSUE, MAINTAIN, OR SERVICE YOUR CASH APP ACCOUNT, WHICH IS OFFERED BY SQUARE, A SEPARATE COMPANY THAT WE ARE NOT AFFILIATED WITH. THIS MEANS IF YOU CHOOSE TO ACCESS THE FUNDS IN YOUR CASH APP ACCOUNT BY ANY MEANS MADE AVAILABLE TO YOU AS A CASH APP CUSTOMER BESIDES USING YOUR CASH CARD, INCLUDING PEER-TO-PEER PAYMENT IF THAT SERVICE IS OFFERED BY SQUARE, YOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR ANY AND ALL MANNER OF INACCURACY, DELAY, THEFT, OR OTHER LOSS OF FUNDS THAT MAY RESULT.
SuttonFinance is the issuer of many prepaid and Gift Cards through numerous payment partners. Customer support for these card programs is provided by our applicable partner. The customer service phone number for your card program should appear on the back of your card. SuttonFinance’s own call reps do not have access to the information needed to assist with partner card programs. Calling the number on your card should get you the help you are seeking. Here is a partial list of support numbers:
Robinhood Support: [email protected]
Albert Support: [email protected] or text 63937
Providers Card Support: 1-877-404-4137 or [email protected]
Square Checking:
Vanilla Gift:
Charlie: charlie.com/help or call
GA Gateway Card Support: for assistance. Additional information can be found here.